Terms and conditions

1. Introduction

Welcome to Quad Xperience (“Company”, “we”, “our”, “us”). These Terms and Conditions govern the use of our website quadxperience.com and the booking of our quad bike and buggy tour services. By accessing our website or using our services, you agree to be bound by these Terms.

2. Eligibility

  • Riders must meet the minimum age requirement of 18+ specified for each vehicle type.
  • A valid B driver’s license is be required.
  • Participants must be in good health and not under the influence of alcohol, drugs, or any impairing substances.

3. Booking and Payment

  • All bookings must be made through our website or authorized partners.
  • A deposit or full payment may be required to confirm a reservation.
  • A full payment is required prior the tour starting time, paid on the day when booking through our website.
  • Cancellations must be made within the specified period to qualify for a refund (refer to the Cancellation Policy below).

4. Cancellations and Refunds

  • Cancellations made 24 hours/days before the scheduled tour are eligible for a full/partial refund.
  • No refunds for no-shows or late cancellations.
  • The Company reserves the right to cancel a booking due to adverse weather conditions, safety concerns, or other unforeseen circumstances. In such cases, a full refund or rescheduling will be offered.

5. Safety and Liability

  • All riders must wear the provided safety gear (helmets, gloves, etc.).
  • A safety briefing and/or training session will be provided before the ride.
  • Participants assume full responsibility for any damages caused to the vehicles due to reckless driving, negligence, or violation of our safety rules.
  • The Company is not liable for injuries, damages, or losses resulting from the use of our services unless caused by our negligence.

6. Conduct and Responsibility

  • Riders must follow designated routes and comply with the guide’s instructions.
  • Any reckless behavior, including speeding or off-track riding, may result in immediate termination of the ride without a refund.
  • Participants are responsible for any fines, penalties, or damages caused due to non-compliance with local traffic laws.

7. Insurance and Damage

  • The Company may offer optional damage waivers or insurance for an additional fee.
  • In the event of damage to the vehicle, the participant may be required to cover repair costs unless covered by an insurance plan.

8. Privacy Policy

  • Personal information collected during booking is handled in accordance with our Privacy Policy.
  • We do not share your data with third parties except as required for service fulfillment.

9. Changes to Terms

  • We reserve the right to update or modify these Terms at any time. The latest version will always be available on our website.

10. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of Portugal.
  • Any disputes shall be resolved in the courts of Portugal.

For any inquiries, please contact us at info@quadxperience.com.

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